PRIVACY POLICY

Hanova Studio is committed to keeping your data safe and respecting your privacy. This Privacy Policy informs you how your personal information is collected, used, and shared when you visit or make a purchase from Hanova Studio “The Site”.

Information we may collect from you

Like everywhere you shop online, data about you is collected – it’s like getting to know you better. Some data bits are optional, so you don’t have to give it all bells and whistles!

We receive, collect and store any information you enter on the Site or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How is personal information collected?

We use different methods to collect information from when on the Site:

  • Direct interactions: you may give us your Identity, Contact and Financial Data by filling in forms or corresponding with us. This includes information you provide when you:

    • Search for or purchase a product

    • Register to receive marketing newsletters

    • Create an account

    • Contact us

  • Automated interactions: as you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please see our cookie policy for further details.

  • Third parties: we may receive personal data about you from various third parties as set out below:

    • Analytics providers based [inside the EU] we use Google Analytics. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

    • Contact, Financial and Transaction Data from providers of technical, payment and delivery services based [inside the UK] We use Wix.com to power our site. You can read more about Wix uses your personal information here: https://policies.google.com/privacy?hl=en

 

How do we use your personal information?

We use your personal information in several ways and only as the law states. Most commonly when an order is processed by you on the Site – this includes processing payments/refunds, arranging shipping and communicating with you by way of invoices and /or order confirmations and general customer service.  In addition, we may use the order information to

  • Screen orders for potential risk or fraud

  • Managing our relationship with you notifying you about changes to our Terms or Privacy Policy

  • Asking you to leave a review, take a survey or enter a competition

  • To personalise our website for you and improve customer experience

 

We use data gathered to create targeted adverts for products we believe you may be interested in or for retargeting purchases if you are a previous customer. 

 

Use of cookies

A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about the use of cookies on http://www.cookiecentral.com.

We use ‘cookies’ to identify you when you visit this website and to keep track of your browsing patterns and build up a demographic profile.
Our use of cookies also allows registered users to be presented with a personalised version of the site and have access to information about their account.

Changes to this Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our business practices or for other operational, legal or regulatory reasons.  If we make material changes to this policy, we will notify you here that it has been updated.

 

Your rights

You have rights about the personal information we hold about you which you can request us to delete, amend or update by contacting us: hanovastudio@gmail.com

 

Data retention

We routinely maintain all information relating to orders placed for our records only unless you request us to remove it by contacting us: hanovastudio@gmail.com